Job purpose 

Assist in the management of the Development Bank of Wales portfolio investments. Through proactive monitoring of portfolio debt investments, seek to minimise the risk of financial loss to the Development Bank. 

The post holder will need to build close working relationships internally and with external business introducers and service providers to increase their market knowledge and ability to provide added value to portfolio clients. A comprehensive understanding of the post holder’s portfolio will be maintained through routine monitoring and contact. Where investments have been identified as either being at risk or having significant growth potential make suitable cross references to the most appropriate portfolio team. 

Strong banking technical skills, attention to detail and a proactive hands on approach are also essential prerequisites for this role. 

Main duties and responsibilities: 

• Monitor a portfolio of Development Banks loans. 
• Develop an appropriate plan of action with the agreement of the Senior Portfolio Executive and/or Portfolio Manager to ensure detailed portfolio monitoring. 
• Maintain appropriate contact with client businesses to develop an up-to-date understanding of the businesses and its financial position. Such contact to be tailored to suit the needs of each client and may include attendance at board meetings. 
• Produce and maintain relevant, accurate monitoring systems for all client companies’ activities. 
• Monitor and assess relevant information including financial information to prepare necessary reports on performance of portfolio companies. 
• Conduct thorough and robust management, financial and commercial due diligence when considering follow-on investment opportunities and assess the risks associated with the investment
• Make balanced recommendations to the Portfolio Manager/ Portfolio Director or Investment Committee where additional rounds of investment are required. 
• Seek out opportunities to add value to portfolio companies through referrals to intermediaries, business consultants and Business Wales. 
• Develop and enhance Development Banks reputation as a professional investment provider. 
• Ensure that all interactions with internal and external bodies and members are conducted in accordance with the highest standards of customer service to ensure timely feedback to appropriate parties. 
• Consideration and awareness of the FCA Consumer Duty at all times to ensure we deliver good outcomes to our customers by acting in good faith, avoiding foreseeable harm and to enable and support our customers to pursue their financial objectives.
• To ensure our vulnerable customers are treated fairly and that our products and services meet the needs of vulnerable customers in our target market.
• Undertake other duties on an ad hoc basis when required by the company. 

Knowledge, skills, abilities and experience 

Essential   

• Self-motivated with the ability to take a proactive approach and work efficiently without supervision. Comfortable in dealing with time critical client sensitive work. 
• Results focused. 
• Strong team player 
• The ability to prioritise and organise work under pressure and meet targets. Drive and determination to complete work in a qualitative manner. 
• Good communication, influencing and interpersonal skills. Strong problem solving skills. 
• An understanding of company law and board procedures. 
• Ability to assess investment proposals and construct balanced investment proposals. 
• Experience of working in a relationship management role within a bank or similar financial environment and in particular experience of analysing financial information to a high level. 
• IT/PC literate with ability to use Microsoft Office packages. 
• Relevant professional qualification or relevant industry experience in banking or accountancy. 
• Driving licence. 

Desirable   

• An awareness of business issues in Wales 
• A flexible approach to working hours 
• Presentation skills 
• Welsh speaker 

Job purpose 

Assist in the management of the Development Bank of Wales portfolio investments. Through proactive monitoring of portfolio debt investments, seek to minimise the risk of financial loss to the Development Bank. 

The post holder will need to build close working relationships internally and with external business introducers and service providers to increase their market knowledge and ability to provide added value to portfolio clients. A comprehensive understanding of the post holder’s portfolio will be maintained through routine monitoring and contact. Where investments have been identified as either being at risk or having significant growth potential make suitable cross references to the most appropriate portfolio team. 

Strong banking technical skills, attention to detail and a proactive hands on approach are also essential prerequisites for this role. 

Main duties and responsibilities: 

• Monitor a portfolio of Development Banks loans. 
• Develop an appropriate plan of action with the agreement of the Senior Portfolio Executive and/or Portfolio Manager to ensure detailed portfolio monitoring. 
• Maintain appropriate contact with client businesses to develop an up-to-date understanding of the businesses and its financial position. Such contact to be tailored to suit the needs of each client and may include attendance at board meetings. 
• Produce and maintain relevant, accurate monitoring systems for all client companies’ activities. 
• Monitor and assess relevant information including financial information to prepare necessary reports on performance of portfolio companies. 
• Conduct thorough and robust management, financial and commercial due diligence when considering follow-on investment opportunities and assess the risks associated with the investment
• Make balanced recommendations to the Portfolio Manager/ Portfolio Director or Investment Committee where additional rounds of investment are required. 
• Seek out opportunities to add value to portfolio companies through referrals to intermediaries, business consultants and Business Wales. 
• Develop and enhance Development Banks reputation as a professional investment provider. 
• Ensure that all interactions with internal and external bodies and members are conducted in accordance with the highest standards of customer service to ensure timely feedback to appropriate parties. 
• Consideration and awareness of the FCA Consumer Duty at all times to ensure we deliver good outcomes to our customers by acting in good faith, avoiding foreseeable harm and to enable and support our customers to pursue their financial objectives.
• To ensure our vulnerable customers are treated fairly and that our products and services meet the needs of vulnerable customers in our target market.
• Undertake other duties on an ad hoc basis when required by the company. 

Knowledge, skills, abilities and experience 

Essential   

• Self-motivated with the ability to take a proactive approach and work efficiently without supervision. Comfortable in dealing with time critical client sensitive work. 
• Results focused. 
• Strong team player 
• The ability to prioritise and organise work under pressure and meet targets. Drive and determination to complete work in a qualitative manner. 
• Good communication, influencing and interpersonal skills. Strong problem solving skills. 
• An understanding of company law and board procedures. 
• Ability to assess investment proposals and construct balanced investment proposals. 
• Experience of working in a relationship management role within a bank or similar financial environment and in particular experience of analysing financial information to a high level. 
• IT/PC literate with ability to use Microsoft Office packages. 
• Relevant professional qualification or relevant industry experience in banking or accountancy. 
• Driving licence. 

Desirable   

• An awareness of business issues in Wales 
• A flexible approach to working hours 
• Presentation skills 
• Welsh speaker 

Job Description // Project Manager

Location: Hybrid / Client Site (UK Public Sector), Liverpool & London
Company: Empyrean Digital

Salary: £60,000 pa

About Empyrean Digital

Empyrean Digital partners with public and private sector organisations to design and deliver impactful, user-centred digital services. We combine strategy, service design, governance and delivery expertise to help clients solve complex problems and improve outcomes for citizens.

We work at the heart of major transformation programmes, supporting organisations to design services that are inclusive, sustainable and aligned to Government Digital Service (GDS) standards.

The Role

We are seeking an experienced Project Manager to lead delivery within one of the services undergoing transformation as part of a wider multi-million-pound public sector programme.

The successful candidate will be responsible for managing day-to-day delivery within a defined service or workstream, ensuring alignment to programme objectives, GDS standards and organisational governance requirements. You will work closely with service leads, product managers, business analysts, service designers and technical teams to deliver high-quality outcomes at pace.

This role requires strong delivery discipline, stakeholder engagement capability and experience operating in complex public sector environments.

Key Responsibilities

Project Delivery

• Lead delivery of a defined service or workstream within a wider transformation programme.
• Develop and maintain detailed project plans, milestones and delivery roadmaps.
• Manage scope, timelines, risks, issues and dependencies.
• Ensure delivery aligns to GDS lifecycle phases (Discovery, Alpha, Beta, Live).
• Drive progress and accountability across multidisciplinary teams.

Governance, Risk & Reporting

• Implement programme-level governance within the service workstream.
• Provide accurate, timely reporting to the Programme Manager and governance forums.
• Identify, manage and escalate risks and issues appropriately.
• Maintain clear documentation and audit trails in line with public sector standards.

Stakeholder & Operational Engagement

• Work closely with service owners, operational leads and frontline teams.
• Facilitate workshops, planning sessions and stakeholder meetings.
• Support business readiness, transition and operational embedding.
• Navigate organisational complexity and competing priorities.

Financial & Resource Management

• Manage project budgets and resource allocations within delegated authority.
• Track forecasts and ensure effective financial control.
• Support supplier management where applicable.

Essential Experience

• Proven experience delivering projects within complex public sector environments.
• Experience working on digital or service transformation programmes.
• Strong understanding of GDS service standards and agile delivery principles.
• Experience managing risks, dependencies and reporting within structured governance frameworks.
• Strong stakeholder engagement and communication skills.
• Ability to balance delivery pace with quality and assurance requirements.
• Background in consultancy or client-facing delivery roles.
• Knowledge of service transition and operational readiness planning.
• PRINCE2, MSP, Agile or equivalent project delivery certifications

What We Offer

• Opportunity to shape high-impact public services.
• Exposure to major government transformation programmes.
• Collaborative and values-driven culture.
• Professional development and leadership opportunities.

At Empyrean Digital, we are committed to designing services that genuinely improve citizens’ lives. If you are passionate about service design, systems thinking and public sector transformation, we would love to hear from you.

Appendix // 
 
About Us 
Coming together in 2017, the Empyrean Digital team combines years of experience in bringing value to mutual clients and responding to a clear market need for pragmatic, agile and experienced digital support. 

As our client’s digital partner, our blend of strategic, technical, commercial, and product expertise will transform their services in a ground-breaking way.  We are dedicated and demand quality, knowing we win or lose on the strength of our feedback. 

Team Culture 

At empyrean digital, our ambition is to attract, develop and retain a diverse and talented team by: 

• supporting a broad range of amazing clients 
• undertaking interesting and ambitious projects 

• building our own suite of products that add real value 
• creating a real sense of team  

Our team culture is at the heart of what we do and who we are at empyrean digital. We want to grow a team which embodies the following values and pulls together to deliver a world-class service for clients. 

• Curious // You are inquisitive and dig a little deeper to win. 
• Driven // You are dedicated and demand quality, with an infectious hunger for excellence that inspires others. 
• Collaborative // You are honest and transparent, admit mistakes and proactively seek different perspectives. 
• Brave // You trust your instincts, are open to possible failure and are prepared to make the right call for customers, every time. 

Job Description // Bid Writer

Location: Remote
Company: Empyrean Digital

Salary: £50-60k pa

About Empyrean Digital

Empyrean Digital partners with public and private sector organisations to design and deliver impactful, user-centred digital services. We combine strategy, service design, governance and delivery expertise to help clients solve complex problems and improve outcomes for citizens.

We work at the heart of major transformation programmes, supporting organisations to design services that are inclusive, sustainable and aligned to Government Digital Service (GDS) and the Digital Service Standards for Wales.

The Role

We are seeking a proactive and experienced Bid Writer to support the development of high-quality, compelling bid, framework and proposal submissions as we continue to grow.

Working closely with the Commercial Director, you will play a key role in creating clear, structured and high-scoring written submissions which represent Empyrean’s strengths, expertise and track record of delivering impactful outcomes for clients.

This is a hands-on role within a small, dynamic digital consultancy, focused on managing the bid process, coordinating inputs and producing high-quality content across multiple concurrent opportunities.

Key Responsibilities

Bid Development and Management

• Support the end-to-end bid process, from initial engagement through to submission, working under the direction of the Commercial Director.
• Manage bid plans, timelines and submission requirements to ensure high-quality, on-time delivery.
• Coordinate inputs from internal stakeholders, including SMEs, delivery teams and leadership.
• Ensure all submissions are compliant with client requirements and procurement processes.
• Take ownership of the production, structure and final quality of submissions.

Content Creation & Quality

• Write clear, compelling and tailored bid responses based on agreed win themes and strategy.
• Translate complex technical and delivery concepts into accessible, persuasive content.
• Structure responses to align with scoring criteria and maximise evaluation outcomes.
• Edit and refine contributions from others to ensure consistency, clarity and quality.
• Incorporate relevant case studies, evidence and supporting materials into submissions.

Collaboration & Support

• Work closely with the Commercial Director to translate bid strategy into written responses.
• Support the shaping of responses by identifying gaps, clarifying inputs and challenging content where needed.
• Engage with delivery teams to extract key information and ensure accuracy of responses.
• Contribute to a collaborative, efficient bid process across the organisation.
• Assist the Commercial Director in managing buyer communications.

Continuous Improvement

• Actively seek and review bid feedback and reflect learnings in future bids.
• Contribute to post-bid reviews, identifying areas for improvement in content and process.
• Maintain and continuously improve bid processes, templates and content libraries.
• Support the refinement of tools, templates and ways of working to improve efficiency and quality.

Essential Experience

• Proven experience in a hands-on bid writing or proposal support role.
• Strong writing, editing and structuring skills with excellent attention to detail.
• Experience working with input from multiple stakeholders to produce cohesive submissions.
• Ability to manage multiple deadlines and priorities in a fast-paced environment.
• Experience working in a digital, consultancy or professional services environment.
• Strong organisational and communication skills.
• High level of ownership for the quality and accuracy of written outputs.

What We Offer

• Opportunity to shape a growing digital consultancy.
• Collaborative and values-driven culture.
• Professional development and leadership opportunities.

At Empyrean Digital, we are committed to building a team and culture that supports both our people and our clients to thrive. If you are passionate about combining financial discipline with people-focused leadership, we would love to hear from you.

Appendix // 
 
About Us 
Coming together in 2017, the Empyrean Digital team combines years of experience in bringing value to mutual clients and responding to a clear market need for pragmatic, agile and experienced digital support. 

As our client’s digital partner, our blend of strategic, technical, commercial, and product expertise will transform their services in a ground-breaking way.  We are dedicated and demand quality, knowing we win or lose on the strength of our feedback. 

Team Culture 

At empyrean digital, our ambition is to attract, develop and retain a diverse and talented team by: 

• supporting a broad range of amazing clients 
• undertaking interesting and ambitious projects 

• building our own suite of products that add real value 
• creating a real sense of team  

Our team culture is at the heart of what we do and who we are at empyrean digital. We want to grow a team which embodies the following values and pulls together to deliver a world-class service for clients. 

• Curious // You are inquisitive and dig a little deeper to win. 
• Driven // You are dedicated and demand quality, with an infectious hunger for excellence that inspires others. 
• Collaborative // You are honest and transparent, admit mistakes and proactively seek different perspectives. 
• Brave // You trust your instincts, are open to possible failure and are prepared to make the right call for customers, every time.