Job Description // Project Manager

Location: Hybrid / Client Site (UK Public Sector), Liverpool & London
Company: Empyrean Digital

Salary: £60,000 pa

About Empyrean Digital

Empyrean Digital partners with public and private sector organisations to design and deliver impactful, user-centred digital services. We combine strategy, service design, governance and delivery expertise to help clients solve complex problems and improve outcomes for citizens.

We work at the heart of major transformation programmes, supporting organisations to design services that are inclusive, sustainable and aligned to Government Digital Service (GDS) standards.

The Role

We are seeking an experienced Project Manager to lead delivery within one of the services undergoing transformation as part of a wider multi-million-pound public sector programme.

The successful candidate will be responsible for managing day-to-day delivery within a defined service or workstream, ensuring alignment to programme objectives, GDS standards and organisational governance requirements. You will work closely with service leads, product managers, business analysts, service designers and technical teams to deliver high-quality outcomes at pace.

This role requires strong delivery discipline, stakeholder engagement capability and experience operating in complex public sector environments.

Key Responsibilities

Project Delivery

• Lead delivery of a defined service or workstream within a wider transformation programme.
• Develop and maintain detailed project plans, milestones and delivery roadmaps.
• Manage scope, timelines, risks, issues and dependencies.
• Ensure delivery aligns to GDS lifecycle phases (Discovery, Alpha, Beta, Live).
• Drive progress and accountability across multidisciplinary teams.

Governance, Risk & Reporting

• Implement programme-level governance within the service workstream.
• Provide accurate, timely reporting to the Programme Manager and governance forums.
• Identify, manage and escalate risks and issues appropriately.
• Maintain clear documentation and audit trails in line with public sector standards.

Stakeholder & Operational Engagement

• Work closely with service owners, operational leads and frontline teams.
• Facilitate workshops, planning sessions and stakeholder meetings.
• Support business readiness, transition and operational embedding.
• Navigate organisational complexity and competing priorities.

Financial & Resource Management

• Manage project budgets and resource allocations within delegated authority.
• Track forecasts and ensure effective financial control.
• Support supplier management where applicable.

Essential Experience

• Proven experience delivering projects within complex public sector environments.
• Experience working on digital or service transformation programmes.
• Strong understanding of GDS service standards and agile delivery principles.
• Experience managing risks, dependencies and reporting within structured governance frameworks.
• Strong stakeholder engagement and communication skills.
• Ability to balance delivery pace with quality and assurance requirements.
• Background in consultancy or client-facing delivery roles.
• Knowledge of service transition and operational readiness planning.
• PRINCE2, MSP, Agile or equivalent project delivery certifications

What We Offer

• Opportunity to shape high-impact public services.
• Exposure to major government transformation programmes.
• Collaborative and values-driven culture.
• Professional development and leadership opportunities.

At Empyrean Digital, we are committed to designing services that genuinely improve citizens’ lives. If you are passionate about service design, systems thinking and public sector transformation, we would love to hear from you.

Appendix // 
 
About Us 
Coming together in 2017, the Empyrean Digital team combines years of experience in bringing value to mutual clients and responding to a clear market need for pragmatic, agile and experienced digital support. 

As our client’s digital partner, our blend of strategic, technical, commercial, and product expertise will transform their services in a ground-breaking way.  We are dedicated and demand quality, knowing we win or lose on the strength of our feedback. 

Team Culture 

At empyrean digital, our ambition is to attract, develop and retain a diverse and talented team by: 

• supporting a broad range of amazing clients 
• undertaking interesting and ambitious projects 

• building our own suite of products that add real value 
• creating a real sense of team  

Our team culture is at the heart of what we do and who we are at empyrean digital. We want to grow a team which embodies the following values and pulls together to deliver a world-class service for clients. 

• Curious // You are inquisitive and dig a little deeper to win. 
• Driven // You are dedicated and demand quality, with an infectious hunger for excellence that inspires others. 
• Collaborative // You are honest and transparent, admit mistakes and proactively seek different perspectives. 
• Brave // You trust your instincts, are open to possible failure and are prepared to make the right call for customers, every time. 

Job Description // Project Manager

Location: Hybrid / Client Site (UK Public Sector), Liverpool & London
Company: Empyrean Digital

Salary: £60,000 pa

About Empyrean Digital

Empyrean Digital partners with public and private sector organisations to design and deliver impactful, user-centred digital services. We combine strategy, service design, governance and delivery expertise to help clients solve complex problems and improve outcomes for citizens.

We work at the heart of major transformation programmes, supporting organisations to design services that are inclusive, sustainable and aligned to Government Digital Service (GDS) standards.

The Role

We are seeking an experienced Project Manager to lead delivery within one of the services undergoing transformation as part of a wider multi-million-pound public sector programme.

The successful candidate will be responsible for managing day-to-day delivery within a defined service or workstream, ensuring alignment to programme objectives, GDS standards and organisational governance requirements. You will work closely with service leads, product managers, business analysts, service designers and technical teams to deliver high-quality outcomes at pace.

This role requires strong delivery discipline, stakeholder engagement capability and experience operating in complex public sector environments.

Key Responsibilities

Project Delivery

• Lead delivery of a defined service or workstream within a wider transformation programme.
• Develop and maintain detailed project plans, milestones and delivery roadmaps.
• Manage scope, timelines, risks, issues and dependencies.
• Ensure delivery aligns to GDS lifecycle phases (Discovery, Alpha, Beta, Live).
• Drive progress and accountability across multidisciplinary teams.

Governance, Risk & Reporting

• Implement programme-level governance within the service workstream.
• Provide accurate, timely reporting to the Programme Manager and governance forums.
• Identify, manage and escalate risks and issues appropriately.
• Maintain clear documentation and audit trails in line with public sector standards.

Stakeholder & Operational Engagement

• Work closely with service owners, operational leads and frontline teams.
• Facilitate workshops, planning sessions and stakeholder meetings.
• Support business readiness, transition and operational embedding.
• Navigate organisational complexity and competing priorities.

Financial & Resource Management

• Manage project budgets and resource allocations within delegated authority.
• Track forecasts and ensure effective financial control.
• Support supplier management where applicable.

Essential Experience

• Proven experience delivering projects within complex public sector environments.
• Experience working on digital or service transformation programmes.
• Strong understanding of GDS service standards and agile delivery principles.
• Experience managing risks, dependencies and reporting within structured governance frameworks.
• Strong stakeholder engagement and communication skills.
• Ability to balance delivery pace with quality and assurance requirements.
• Background in consultancy or client-facing delivery roles.
• Knowledge of service transition and operational readiness planning.
• PRINCE2, MSP, Agile or equivalent project delivery certifications

What We Offer

• Opportunity to shape high-impact public services.
• Exposure to major government transformation programmes.
• Collaborative and values-driven culture.
• Professional development and leadership opportunities.

At Empyrean Digital, we are committed to designing services that genuinely improve citizens’ lives. If you are passionate about service design, systems thinking and public sector transformation, we would love to hear from you.

Appendix // 
 
About Us 
Coming together in 2017, the Empyrean Digital team combines years of experience in bringing value to mutual clients and responding to a clear market need for pragmatic, agile and experienced digital support. 

As our client’s digital partner, our blend of strategic, technical, commercial, and product expertise will transform their services in a ground-breaking way.  We are dedicated and demand quality, knowing we win or lose on the strength of our feedback. 

Team Culture 

At empyrean digital, our ambition is to attract, develop and retain a diverse and talented team by: 

• supporting a broad range of amazing clients 
• undertaking interesting and ambitious projects 

• building our own suite of products that add real value 
• creating a real sense of team  

Our team culture is at the heart of what we do and who we are at empyrean digital. We want to grow a team which embodies the following values and pulls together to deliver a world-class service for clients. 

• Curious // You are inquisitive and dig a little deeper to win. 
• Driven // You are dedicated and demand quality, with an infectious hunger for excellence that inspires others. 
• Collaborative // You are honest and transparent, admit mistakes and proactively seek different perspectives. 
• Brave // You trust your instincts, are open to possible failure and are prepared to make the right call for customers, every time. 

Job Description – BUSINESS DEVELOPMENT MANAGER

Job Title:    Business Development Manager

Hours:    37 hours per week. Flexible start time of 8am to 10am and flexible finish time of 4pm to 6pm. Additional flexible options may be available at the line managers discretion and in line with the organisation’s needs. Some occasional work in the evenings and early mornings may be required.

Holidays:   28 days per annum plus statutory Bank Holidays and Birthday

Salary:      Up to £40,000 per annum

Pension:   Up to 10% matching contribution to group personal pension scheme. Plus 4 x basic salary cover for death in service (after qualifying period)

Other Benefits: Annual £250 Personal Development Allowance, Health Cash Plan and Hospital Treatment Insurance. Discretionary Annual Bonus. Continuing professional development (after qualifying period)

Car Allowance: £400 per month plus .25p mileage allowance

Responsible to: Head of Business Development

Other Key Relationships: Chief Executive, Finance Director, Head of Credit, Portfolio & Compliance Manager, Marketing and Impact Manager, other Business Development Managers, Office, Marketing and Financial Administrators

Job Purpose:    To generate enquiries for viable loan applications, prepare loan assessments for sanctioning and develop the market for loans to small businesses

Main duties:

Grow, develop and maintain the referral network amongst bank officials, brokers, accountants, business advisers and other intermediaries. Proactively engage with potential referrers to generate enquiries for loans

Participate in sales activity to identify potential clients and develop lending propositions. Grow dealflow and achieve targets for new loans.

Respond to and qualify initial loan enquiries

Follow up with loan applicants and visit potential new borrowers to assess requirements. Secure other data necessary to perform sound appraisals and reviews and ensure information is recorded in customer files

Provide guidance to potential borrowers, with business advisors where appropriate, to develop new loan applications

Prepare loan applications for presentation to the credit sanctioning processing team

Interpret key measures for clients enabling accurate initial and ongoing statistical reporting. Record information in customer files

Maintain ongoing client relationships including monitoring, defaults and chasing bad debts

Assist as required in the maintenance of regular payments from the current portfolio, working with the recoveries team in providing a local presence and intelligence as required.

Develop and maintain positive working relationships with loan applicants, borrowers and advisors

Promote the services of BCRS Business Loans through attendance at networking meetings, conferences, trade fairs and other events

Attend regular work planning reviews and contribute to the strategic direction of BCRS Business Loans

Demonstrate commitment to continuous improvement and development of all systems and processes. Participate in personal and professional development activities

Participation and contribution to strategic working groups to identify areas of continuous improvement for BCRS

Adhere to company policies and procedures including BCRS Performance Management Framework and Equal Opportunities Policy

Any other duties required by the Head of Business Development or Chief Executive

March 2023

Disgrifiad Swydd – RHEOLWR DATBLYGU BUSNES

Teitl Swydd: Rheolwr Datblygu Busnes

Oriau: 37 awr yr wythnos. Amser cychwyn hyblyg o 8yb hyd 10yb ac amser gorffen hyblyg o 4yp hyd 6yp. Gall opsiynau hyblyg ychwanegol fod ar gael yn ôl disgresiwn y rheolwr llinell ac yn unol ag anghenion y sefydliad. Efallai y bydd angen rhywfaint o waith achlysurol gyda'r nos ac yn gynnar yn y bore.

Gwyliau: 28 diwrnod y flwyddyn ynghyd â Gwyliau Banc statudol a phenblwydd

Cyflog: Hyd at £40,000 y flwyddyn

Pensiwn: Hyd at 10% o gyfraniad cyfatebol i gynllun pensiwn personol grŵp. Ynghyd â 4 x yswiriant cyflog sylfaenol ar gyfer marwolaeth mewn gwasanaeth (ar ôl cyfnod cymhwyso)

Buddiannau Eraill: Lwfans Datblygiad Personol Blynyddol o £250, Cynllun Arian Parod Iechyd ac Yswiriant Triniaeth Ysbyty. Bonws Blynyddol Dewisol. Datblygiad proffesiynol parhaus (ar ôl cyfnod cymhwyso)

Lwfans Car: £400 y mis ynghyd â lwfans milltiredd o 25c

Yn atebol i: Pennaeth Datblygu Busnes

Perthnasoedd Allweddol Eraill: Prif Weithredwr, Cyfarwyddwr Cyllid, Pennaeth Credyd, Rheolwr Portffolio a Chydymffurfiaeth, Rheolwr Marchnata ac Effaith, Rheolwyr Datblygu Busnes eraill, Gweinyddwyr Swyddfa, Marchnata ac Ariannol

Diben y Swydd: Cynhyrchu ymholiadau am geisiadau benthyciad hyfyw, paratoi asesiadau benthyciad ar gyfer sancsiynau a datblygu’r farchnad ar gyfer benthyciadau i fusnesau bach

Prif ddyletswyddau:

Tyfu, datblygu a chynnal y rhwydwaith atgyfeirio ymhlith swyddogion banc, broceriaid, cyfrifwyr, cynghorwyr busnes a chyfryngwyr eraill. Ymgysylltu'n rhagweithiol â darpar atgyfeirwyr i gynhyrchu ymholiadau am fenthyciadau

Cymeryd rhan mewn gweithgaredd gwerthu i nodi darpar gleientiaid a datblygu cynigion benthyca. Tyfu llif bargeinion a chyflawni targedau ar gyfer benthyciadau newydd.

Ymateb i a chymhwyso ymholiadau benthyciad cychwynnol

Dilyn i fyny gydag ymgeiswyr benthyciad ac ymweld â benthycwyr newydd lle mae’n bosibl i asesu gofynion. Sicrhau data arall sydd ei angen i gynnal gwerthusiadau ac adolygiadau cadarn a sicrhau bod gwybodaeth yn cael ei chofnodi yn ffeiliau cwsmeriaid

Rhoi arweiniad i ddarpar fenthycwyr, gyda chynghorwyr busnes lle bo'n briodol, i ddatblygu ceisiadau am fenthyciadau newydd

Paratoi ceisiadau am fenthyciad i'w cyflwyno i'r tîm prosesu sancsiynau credyd

Dehongli mesurau allweddol ar gyfer cleientiaid gan alluogi adroddiadau ystadegol cychwynnol a pharhaus cywir. Cofnodi gwybodaeth mewn ffeiliau cwsmeriaid

Cynnal perthnasoedd parhaus â chleientiaid gan gynnwys monitro, diffygdalu a mynd ar drywydd dyledion drwg

Cynorthwyo yn ôl yr angen i gynnal taliadau rheolaidd o'r portffolio presennol, gan weithio gyda'r tîm adennill i ddarparu presenoldeb a gwybodaeth leol yn ôl yr angen.

Datblygu a chynnal perthnasoedd gwaith cadarnhaol gydag ymgeiswyr am fenthyciadau, benthycwyr a chynghorwyr

Hyrwyddo gwasanaethau Benthyciadau Busnes BCRS trwy fynychu cyfarfodydd rhwydweithio, cynadleddau, ffeiriau masnach a digwyddiadau eraill

Mynychu adolygiadau cynllunio gwaith rheolaidd a chyfrannu at gyfeiriad strategol Benthyciadau Busnes BCRS

Dangos ymrwymiad i welliant a datblygiad parhaus yr holl systemau a phrosesau. Cymeryd rhan mewn gweithgareddau datblygiad personol a phroffesiynol

Cyfranogiad a chyfraniad at weithgorau strategol i nodi meysydd gwelliant parhaus ar gyfer BCRS

Cadw at bolisïau a gweithdrefnau'r cwmni gan gynnwys Fframwaith Rheoli Perfformiad BCRS a Pholisi Cyfle Cyfartal

Unrhyw ddyletswyddau eraill sy'n ofynnol gan y Pennaeth Datblygu Busnes neu'r Prif Weithredwr

Mawrth 2023

Person Specification: Business Development Manager

Manyleb Person: Rheolwr Datblygu Busnes

Role title: Business Development Manager- South coast

Reporting to: Head of South & East Coast

Staff responsibilities: 0

This would be ideal for an experienced Business Development Manager from a Business or Commercial Banking or SME lending background (including SME lending brokers) who is looking for a new and exciting opportunity to work with high-growth SMEs.  The finance FSE offers is “market gap” lending/investment which would not be provided by a Bank - looking at business plans and spend required to help the business grow. Our aim is to also increase the probability of success of those businesses, with our “more than money” support with the focus on strong relationship management.

Job responsibilities:

• Responsibility for origination of lending and investment opportunities for East Coast Investment Fund, including creation, management and development of prospective debt deal pipeline.
• Marketing & promotion of the business throughout the south region and more widely in terms of potential partner organisations. Management of deal pipeline marketing & promotion.
• Initial response to inbound enquiries, including preliminary eligibility review and referral through to debt or equity Investment Managers as appropriate.
• Recording of deal enquiries/flow using CRM system
• Proactive research of potential businesses suitable for SWIF support.
• Support origination & appraisal of primarily debt funding proposals.
• Presentation & meetings with funders, accountant & other potential introducers across the region
• Attendance/speaking at relevant SWIF roadshows and partner events.
• Attendance at relevant local or sector cluster networking events.
• Relationship management of Growth Hub and other partners across the region.

• Signposting of SMEs to relevant support networks, where proposal is not investment ready or requires additional support prior to investment team engagement.

Required Skills & Experience:

• demonstrable experience in originating, marketing, promotion & relationship building activity within funding or business support environment and associated SME & partner engagement activity.
• evidence of strong professional network of introducers within the south coast area
• excellent presentation skills, especially with ability to market the funds to online prospects/introducers & ability to communicate and interact at all levels of management.
• a high level of IT proficiency, particularly Microsoft Office 365 products

What we offer:

• A competitive base salary commensurate with your experience.
• Pro rata annual leave based on FTE of 25 days plus Bank holidays in England & Wales. You will also get your birthday off.
• Ability for you to use 1 day for Corporate Social Responsibility purposes annually.
• 8% employer contribution to pension scheme.
• Death in Service benefit equivalent to 4x salary
• 50% funded private medical scheme, income protection and health cash plan scheme.

The role is primarily home based however you should have own transport to travel to customers/introducers. Access to a good quality/speed home internet is a must.

About The FSE Group:

For 20 years our primary goal has been to provide tailored funding solutions and support for ambitious and innovative small and medium enterprises (SMEs), to help them achieve their maximum potential. With over £300m of debt and equity funds under management, the Group is continuing to grow and prides itself on taking an integrated approach to the funding needs of our clients.

Our Purpose

With a passion for, and successful history in, managing and deploying market gap funds with an economic impact purpose, we focus on more than pure commercial return to support the growth of SMEs. We promote diversity. We support underrepresented geographies. We are insightful in determining how we can improve an evolving funding landscape and we stimulate sustainability by successfully recycling smaller funds. We are more than money.

The core values we live by as FSE employees are Collaboration, Innovation, Inclusivity, Sustainability and Delivery.

With one of our core values being inclusivity, we are committed to a diverse and inclusive team. We are an equal opportunity employer and treat all applications fairly and welcome job applicants from all communities and affinity groups.