CASS Analyst Job Specification

Quai Digital – Operations Team

Role Title: CASS Analyst

Department: Operations

Reporting To: Director of Operations

Location: Peterborough

Quai Digital is a leading fintech outsourcing business specialising in providing innovative pension, SIPP, and investment administration services to regulated clients. We are committed to maintaining the highest standards of regulatory compliance, particularly under the Financial Conduct Authority (FCA).

The CASS Analyst is a critical role within the Operations team, responsible for ensuring Quai Digital's compliance with the Financial Conduct Authority's (FCA) Client Asset Sourcebook (CASS) rules.

The role involves a combination of advisory oversight and monitoring activities to safeguard client money and custody assets across all operational processes. This position is vital to maintaining the firm's regulatory integrity and protecting client interests.

CASS Oversight & Advisory

• Advisory: Provide guidance and subject matter expertise on CASS compliance to the Operations, Finance, and Client Services teams.
• Policy & Procedure: Assist in the maintenance, review, and enhancement of CASS policies, procedures, and internal control frameworks to align with regulatory changes.
• Risk Management: Identify, assess, and manage CASS-related risks within new and existing operational processes, particularly those involving client money and custody assets.
• Monitoring & Reporting
• CASS Reconciliation: Perform daily and non-daily reconciliations, ensuring accuracy between internal records and external bank/custodian statements, investigating and escalating breaks promptly.
• Internal Assurance: Execute routine and ad-hoc monitoring of operational controls related to CASS 6 (Custody Rules) and CASS 7 (Client Money Rules).
• Breach Management: Log, track, investigate, and report CASS breaches to the CASS Oversight Manager, ensuring timely remediation actions are completed and documented.
• MI & Reporting: Prepare regular Management Information (MI) reports for senior management and the Board on the status of CASS compliance, control effectiveness, and risk exposure.
• General Compliance & Projects
• Audits: Act as a key contact for internal and external CASS audits, providing documentation and explanations of control effectiveness.
• Training: Develop and deliver CASS awareness training to operational staff to embed a strong compliance culture.
• Project Support: Participate in business projects, system changes, and new product launches to ensure CASS requirements are incorporated from the outset.

Required Experience & Skills (Must-Have)

Candidates must possess the following qualifications and experience:

• CASS Expertise: 1–3+ years of experience in a dedicated CASS-focused role within a regulated financial services firm (e.g., Investment Management, SIPP Provider, Broker).
• Regulatory Knowledge: Strong working understanding of the FCA Handbook CASS rules and their practical application to operational processes (specifically CASS 6 and CASS 7).
• Analytical Skills: Excellent analytical and problem-solving abilities with meticulous attention to detail.
• Systems Proficiency: High proficiency in Microsoft Excel and experience using accounting or reconciliation systems.
• Communication: Strong written and verbal communication skills suitable for regulatory reporting and providing internal advisory.

Highly Desirable Attributes

The following skills and experience would be highly advantageous:

• Sector Focus: Experience with the CASS rules specifically relating to Pensions (SIPP) and Investment Administration.
• FCA Knowledge: Working knowledge of other relevant FCA rules, such as COBS (Conduct of Business Sourcebook), SYSC (Senior Management Arrangements, Systems and Controls), and DISP (Dispute Resolution: Complaints).
• Professional Development: Formal CASS-specific training or certification.
• Soft Skills: Proven ability to articulate complex regulatory concepts to non-experts and develop CASS awareness training materials.

Job Title: Digital Services Owner

Contract Length: 12 months
Day Rate: Up to £875
Location: Porton Down, Salisbury / Portsdown West, Fareham – hybrid with occasional travel to the site.

Responsibilities:

• Develop and execute a robust multi-service digital strategy, encompassing a suite of services aligned with business objectives.
• Collaborate with technical experts, programme, portfolio, and project managers to ensure services are delivered, maintained, and enhanced to meet evolving business requirements.
• Take full ownership of service governance and management, ensuring operational excellence across all IT digital services.
• Serve as the escalation point for all IT digital services issues.
• Monitor, assess, and report on service quality to drive continuous improvement initiatives.
• Build and maintain strong stakeholder relationships, using effective communication to secure support for the digital strategy.
• Operate in an agile environment to prioritize service changes and initiatives within the portfolio according to evolving business needs.

Requirements

• Extensive experience in designing and implementing IT digital service strategies that meet both current and future business needs.
• Strategic thinker with the ability to translate business requirements into practical operational solutions.
• Proven track record of leading IT services through their full lifecycle, from inception to adoption, continuous improvement, and eventual decommissioning.
• Experience managing multiple IT digital services, ensuring adherence to quality, contractual, KPI, and SLA standards.
• Skilled in delivering IT services through diverse resourcing models, including internal teams, contractors, and third-party providers.
• Experience negotiating and managing Service Level Agreements while ensuring team and vendor performance.
• Strong leadership, interpersonal, and communication skills with the ability to influence stakeholders effectively.
• Ability to manage competing priorities, adapt to changing requirements, and consistently deliver results.
• Expertise in collaborating across digital teams to develop roadmaps and translate them into impactful initiatives.
• ITIL Level 3 certification (or equivalent experience).
• Agile experience or certification, e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I), or equivalent.
• Must be a British Citizen,No VISA sponsorship available

Job Title: Digital Services Owner

Contract Length: 12 months
Day Rate: Up to £875
Location: Porton Down, Salisbury / Portsdown West, Fareham – hybrid with occasional travel to the site.

Responsibilities:

• Develop and execute a robust multi-service digital strategy, encompassing a suite of services aligned with business objectives.
• Collaborate with technical experts, programme, portfolio, and project managers to ensure services are delivered, maintained, and enhanced to meet evolving business requirements.
• Take full ownership of service governance and management, ensuring operational excellence across all IT digital services.
• Serve as the escalation point for all IT digital services issues.
• Monitor, assess, and report on service quality to drive continuous improvement initiatives.
• Build and maintain strong stakeholder relationships, using effective communication to secure support for the digital strategy.
• Operate in an agile environment to prioritize service changes and initiatives within the portfolio according to evolving business needs.

Requirements

• Extensive experience in designing and implementing IT digital service strategies that meet both current and future business needs.
• Strategic thinker with the ability to translate business requirements into practical operational solutions.
• Proven track record of leading IT services through their full lifecycle, from inception to adoption, continuous improvement, and eventual decommissioning.
• Experience managing multiple IT digital services, ensuring adherence to quality, contractual, KPI, and SLA standards.
• Skilled in delivering IT services through diverse resourcing models, including internal teams, contractors, and third-party providers.
• Experience negotiating and managing Service Level Agreements while ensuring team and vendor performance.
• Strong leadership, interpersonal, and communication skills with the ability to influence stakeholders effectively.
• Ability to manage competing priorities, adapt to changing requirements, and consistently deliver results.
• Expertise in collaborating across digital teams to develop roadmaps and translate them into impactful initiatives.
• ITIL Level 3 certification (or equivalent experience).
• Agile experience or certification, e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I), or equivalent.
• Must be a British Citizen,No VISA sponsorship available

Role: Lead Enterprise Architect
Headcount: 1
Digital/Non Digital: Digital
Contracting Authority: MOD DSTL
Contract Length: 12 months
Location: DSTL Porton Down,Salisbury / Portsdown West, Fareham – hybrid with occasional travel to site.
IR35: In Scope
Pay Rate to Candidate: £875/day Umbrella, £643.93/day PAYE
Security Clearance: SC clearance + Sole UK national
Interview Process: F2F/MS Teams

Minimum Requirement: As a Digital Lead Enterprise Architect, you will be responsible for ensuring design governance across Dstl’s digital estate. You will work to influence and contribute to digital strategy and direction. You will provide corporate governance and technical advice to digital programmes, projects and services to ensure that Dstl strategy, policy and design principles are adhered to whilst taking into account customer requirements to provide advice and direction.

• Maintain and develop design principles, policy and standards, authoring sub-strategy and related documentation.
• Listen to the needs of technical and business stakeholders and interpret them to make decisions based on risk and complexity.
• Turn business problems into technical design.
• Designs systems characterised by medium levels of risk, impact and business or technical complexity. Works across multiple services or a single large or complicated service.

Essential:
• Hands on experience of working as an Applications, Technical, Solution or Enterprise Architect.
• Experience of working with and writing architectural strategy, policies and processes.
• Experience of working within a similar governance and/or assurance role.
• Experience of writing and reviewing technical design documentation.
• ISEB (Information Systems Examination Board) And one of the following – ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification

Desirable:
• Experience of operating in a similar role in wider industry; public sector or MOD.
• Working with a strategic outsource partner in a context applicable to the offered role.
• Knowledge of working to the MOD requirements for secure computing regarding policies and best practice (JSP440, SPF, GPG etc.) and their application within a secure environment.

Role: Lead Enterprise Architect
Headcount: 1
Digital/Non Digital: Digital
Contracting Authority: MOD DSTL
Contract Length: 12 months
Location: DSTL Porton Down,Salisbury / Portsdown West, Fareham – hybrid with occasional travel to site.
IR35: In Scope
Pay Rate to Candidate: £875/day Umbrella, £643.93/day PAYE
Security Clearance: SC clearance + Sole UK national
Interview Process: F2F/MS Teams

Minimum Requirement: As a Digital Lead Enterprise Architect, you will be responsible for ensuring design governance across Dstl’s digital estate. You will work to influence and contribute to digital strategy and direction. You will provide corporate governance and technical advice to digital programmes, projects and services to ensure that Dstl strategy, policy and design principles are adhered to whilst taking into account customer requirements to provide advice and direction.

• Maintain and develop design principles, policy and standards, authoring sub-strategy and related documentation.
• Listen to the needs of technical and business stakeholders and interpret them to make decisions based on risk and complexity.
• Turn business problems into technical design.
• Designs systems characterised by medium levels of risk, impact and business or technical complexity. Works across multiple services or a single large or complicated service.

Essential:
• Hands on experience of working as an Applications, Technical, Solution or Enterprise Architect.
• Experience of working with and writing architectural strategy, policies and processes.
• Experience of working within a similar governance and/or assurance role.
• Experience of writing and reviewing technical design documentation.
• ISEB (Information Systems Examination Board) And one of the following – ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification

Desirable:
• Experience of operating in a similar role in wider industry; public sector or MOD.
• Working with a strategic outsource partner in a context applicable to the offered role.
• Knowledge of working to the MOD requirements for secure computing regarding policies and best practice (JSP440, SPF, GPG etc.) and their application within a secure environment.

ADAGE CREDIT

Adage Credit is a mission-driven consumer lender operating as a social enterprise dedicated to championing financial inclusion in the UK. We focus specifically on bridging the gap for individuals and communities who are significantly underserved by traditional banks and mainstream lending companies.

Our core purpose is to provide accessible and responsible financial solutions, particularly for those at the grassroots level and within minority ethnic groups who experience systemic exclusion from the financial system. We offer short-term personal loans (typically from £100 to £1,000) that serve as a fair alternative for immediate financial needs.

By combining ethical lending practices with a deep commitment to community support, Adage Credit empowers our customers to manage their finances effectively, access credit responsibly, and take steps toward long-term financial stability.

Strong, dynamic positive person with a can-do approach, and interest in the financial or risk industries with a long-lasting, successful career.

Enthusiastic individual to join our team as a Customer and Loan Account Assistant Manager to join our friendly and growing business.

Expected to be a strong communicator with good interpersonal skills, be proficient in using CRM software, and have a keen interest in the consumer credit industry.

The role involves underwriting, managing customers, loan applications, answering calls, and providing excellent customer service and utilizing tools such as Hubspot and Microsoft excel.

Responsible of loans and customers in the Birmingham.

Day-to-day managing consumer loans and repayment process, including conducting pre-analysis, checking consumer credibility and trustworthiness, data entry, customer point verification (CPV), and reviewing affordability in line with the customer credit policy and procedures.

Daily, weekly and monthly analysis and reporting on senior manager on all loan completions and new loans.

Promote the business to friends and family using word-of-mouth, and encouraging customers to bring prospect clients.

• Review and respond to new loan applications promptly.
• Follow procedure to determine whether to make a loan to a customer.
• Approved loan applications in line with the underwriting Manager.
• Interview loan applicants, understand their needs, collect and review information, and define eligibility for loan application decision.
• Assist digital shy’s clients in completing open banking and access portal procedures.
• Respond to customer queries and provide guidance throughout the loan application process, and resolve any loan-related issues.

• Establish customer loan payment plans based on individual circumstances.
• Advice customer on next steps
• Rejected loan applications and explain deficiencies to applicants.
• Support and guide rejected customers on; building credit profile, use of benefit calculator, and money advice.

• Interact with customers on a daily basis to address inquiries and provide assistance.
• Follow up with customers who have incomplete applications or late payments.
• Document key traits of declined customers for future reference.
• Utilize HubSpot or other CRM to deliver personalized customer emails with advice and latest offers.
• Manage client accounts, loan accounts, and payment accounts efficiently.

• Use CRM for effective customer relationship management and communication.
• Collaborate with the team to integrate marketing efforts with the CRM system.

• Work closely with team members to share updates and information regarding loan applications.
• Contribute ideas and perspectives to enhance the loan process and customer experience.

• Meet set goals and targets related to loan applications and customer satisfaction.
• Contribute to the overall success of loans issued by the company.

• Proficiency in loan software and CRM systems.
• Previous experience in loan management or a related field.
• Ability to set up or plan to do list
• Strong time management, organizational, and negotiation skills.
• Excellent social and communication skills, both verbal and written.
• Ability to adapt to various financial software and tools.
• Fluent in writing English, Microsoft Excel for data reporting and analysis.
• Knowledge and understanding of HubSpot CRM preferred.
• Interest or experience in the loan industry is beneficial.
• Excellent team collaboration and good motivational skills.
• Prospecting and segmenting customers, direct and internal Marketing skills

• Proactive and detail-oriented approach to work.
• Self-motivated with a strong focus on achieving goals.
• Excellent organizational and time management skills.
• Ability to work effectively in a close-knit team environment.