ADAGE CREDIT

Adage Credit is a mission-driven consumer lender operating as a social enterprise dedicated to championing financial inclusion in the UK. We focus specifically on bridging the gap for individuals and communities who are significantly underserved by traditional banks and mainstream lending companies.

Our core purpose is to provide accessible and responsible financial solutions, particularly for those at the grassroots level and within minority ethnic groups who experience systemic exclusion from the financial system. We offer short-term personal loans (typically from £100 to £1,000) that serve as a fair alternative for immediate financial needs.

By combining ethical lending practices with a deep commitment to community support, Adage Credit empowers our customers to manage their finances effectively, access credit responsibly, and take steps toward long-term financial stability.

Strong, dynamic positive person with a can-do approach, and interest in the financial or risk industries with a long-lasting, successful career.

Enthusiastic individual to join our team as a Customer and Loan Account Assistant Manager to join our friendly and growing business.

Expected to be a strong communicator with good interpersonal skills, be proficient in using CRM software, and have a keen interest in the consumer credit industry.

The role involves underwriting, managing customers, loan applications, answering calls, and providing excellent customer service and utilizing tools such as Hubspot and Microsoft excel.

Responsible of loans and customers in the Birmingham.

Day-to-day managing consumer loans and repayment process, including conducting pre-analysis, checking consumer credibility and trustworthiness, data entry, customer point verification (CPV), and reviewing affordability in line with the customer credit policy and procedures.

Daily, weekly and monthly analysis and reporting on senior manager on all loan completions and new loans.

Promote the business to friends and family using word-of-mouth, and encouraging customers to bring prospect clients.

• Review and respond to new loan applications promptly.
• Follow procedure to determine whether to make a loan to a customer.
• Approved loan applications in line with the underwriting Manager.
• Interview loan applicants, understand their needs, collect and review information, and define eligibility for loan application decision.
• Assist digital shy’s clients in completing open banking and access portal procedures.
• Respond to customer queries and provide guidance throughout the loan application process, and resolve any loan-related issues.

• Establish customer loan payment plans based on individual circumstances.
• Advice customer on next steps
• Rejected loan applications and explain deficiencies to applicants.
• Support and guide rejected customers on; building credit profile, use of benefit calculator, and money advice.

• Interact with customers on a daily basis to address inquiries and provide assistance.
• Follow up with customers who have incomplete applications or late payments.
• Document key traits of declined customers for future reference.
• Utilize HubSpot or other CRM to deliver personalized customer emails with advice and latest offers.
• Manage client accounts, loan accounts, and payment accounts efficiently.

• Use CRM for effective customer relationship management and communication.
• Collaborate with the team to integrate marketing efforts with the CRM system.

• Work closely with team members to share updates and information regarding loan applications.
• Contribute ideas and perspectives to enhance the loan process and customer experience.

• Meet set goals and targets related to loan applications and customer satisfaction.
• Contribute to the overall success of loans issued by the company.

• Proficiency in loan software and CRM systems.
• Previous experience in loan management or a related field.
• Ability to set up or plan to do list
• Strong time management, organizational, and negotiation skills.
• Excellent social and communication skills, both verbal and written.
• Ability to adapt to various financial software and tools.
• Fluent in writing English, Microsoft Excel for data reporting and analysis.
• Knowledge and understanding of HubSpot CRM preferred.
• Interest or experience in the loan industry is beneficial.
• Excellent team collaboration and good motivational skills.
• Prospecting and segmenting customers, direct and internal Marketing skills

• Proactive and detail-oriented approach to work.
• Self-motivated with a strong focus on achieving goals.
• Excellent organizational and time management skills.
• Ability to work effectively in a close-knit team environment.

Telephone Canvasser

Southwest England

The STAR Asset Finance Group has brought together four leading independent asset finance businesses, with unrivalled

experience of their markets, to enhance the genuine local service valued so highly by SMEs, with the many benefits of national

scale. We have exciting plans for rapid expansion, which will see an increase of market share in existing regions, as well as

the establishment of a stronger presence along the M5 corridor (Devon, Somerset, Avon and Gloucestershire) and across

South Wales. This is a fantastic opportunity to join our team and assist our thriving Sales team!

THE BENEFITS

We offer a competitive salary range for this full-time position, dependant on experience. The role comes with a great benefits

package too. This includes:

◦ Enhanced holiday entitlement (25 days + Bank Holidays)

◦ Salary exchange company pension scheme

◦ Group life assurance

◦ Private medical insurance

◦ Other enhanced policies

◦ EAP app and phoneline support

◦ Many other great benefits

THE ROLE

To increase sales opportunities and thereby maximise revenue to the company. The successful candidate will be responsible for proactively contacting businesses, building rapport, and identifying potential asset finance opportunities. The ultimate goal is to secure high-quality meetings for our experienced finance brokers, contributing directly to the company's growth.

Job Specification: Telephone Canvasser

About the Role

Star Asset Finance Group is a commercial finance broker based in the South West, specializing in providing tailored asset finance solutions to businesses across the UK. We are looking for a motivated and results-driven Telephone Canvasser to join our team.

This is a key, office-based role focused on generating new business opportunities. The successful candidate will be responsible for proactively contacting businesses, building rapport, and identifying potential asset finance needs. The ultimate goal is to secure high-quality meetings for our experienced finance brokers, contributing directly to the company's growth.

Duties will include:

• Cold & warm calling prospect for potential new business and turn this into increased business; identifying the decision makers within the company in order to build a pipeline of opportunities
• Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion; using a variety of styles to persuade or negotiate appropriately
• Plan approaches and pitches that can address the customer needs, concerns, and objectives
• Work with the sales manager on specific campaigns, E.g. targeting construction companies in the area
• Support the Sales Director/ Sales Manager with any marketing initiatives to generate new business e.g. mail shots, customer calls, dealer visits, etc.
• Identify new opportunities for sales through campaigns and new distribution channels that will lead to an increase in sales
• Any other responsible tasks as requested by your manager
• Use knowledge of the market and competitors to identify and develop the company's unique selling proposition and differentiators
• Participate in all mandatory training as requested
• Embed the conduct rules into all aspects of the role

About You

To be considered for our Telephone Canvasser role, you will need:

• Previous experience in a sales or telesales role
• Strong sales focus and highly motivated to achieve targets
• Good business sense and an understanding of market principles
• Excellent communication and negotiation skills
• Well organised and able to work on own initiative
• A positive attitude and resilience to cope with set backs

Asset Finance are an equal opportunities employer, value diversity and are strongly committed to providing equal

employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way

to conduct business and we believe that the more inclusive our environments are, the better our work will be. We promote

equality of opportunity and are committed to ensuring that no individual is discriminated against on the grounds of age,

disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or

sexual orientation.