Job Description

Pensions Administrator

Peterborough

£25,000 + Bens

Full time, on site

Role purpose: Hands-on administrator who coordinates the team's daily pensions and investment workload, maintains SLA performance, quality-checks work and serves as the first escalation point.

Key responsibilities:

• Allocate and prioritise workloads according to capability and experience
• Monitor progress and ensure SLA delivery
• Resolve complex queries, client issues, and processing exceptions
• Quality-check work and provide constructive feedback
• Coach, mentor, cross-train, and support new starters
• Process and check product and investment administration
• Manage queries from clients, IFAs, and product providers
• Maintain procedures and recommend process improvements
• Produce MI and SLA reporting, highlighting risks and bottlenecks
• Support client onboarding and internal projects
• Deputise for the Operations Team Leader

Must-have experience and qualifications:

• Previous administration experience - explicitly essential
• Experience organising, allocating, and overseeing team workloads
• Strong written and verbal communication
• Ability to manage competing priorities in a busy, SLA-driven environment
• Excellent organisation and attention to detail
• Working knowledge of Microsoft Office, particularly Excel
• Maths and English GCSE Grade C or above, or equivalent

Desirable criteria: Financial-services administration exposure, process improvement, MI reporting, and experience handling escalations desirable. No specific pensions qualification needed.

Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.

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