Job Description

Pensions Administrator

Peterborough

£30,000 + Bens

Full time, on site

Role purpose: Senior hands-on administrator who coordinates the team's daily pensions and investment workload, maintains SLA performance, supports and coaches colleagues, quality-checks work, and serves as the first escalation point.

Key responsibilities:

• Allocate and prioritise workloads according to capability and experience
• Monitor progress and ensure SLA delivery
• Resolve complex queries, client issues, and processing exceptions
• Quality-check work and provide constructive feedback
• Coach, mentor, cross-train, and support new starters
• Process and check product and investment administration
• Manage queries from clients, IFAs, and product providers
• Maintain procedures and recommend process improvements
• Produce MI and SLA reporting, highlighting risks and bottlenecks
• Support client onboarding and internal projects
• Deputise for the Operations Team Leader

Must-have experience and qualifications:

• Previous administration experience - explicitly essential
• Experience organising, allocating, and overseeing team workloads
• Strong written and verbal communication
• Ability to manage competing priorities in a busy, SLA-driven environment
• Excellent organisation and attention to detail
• Working knowledge of Microsoft Office, particularly Excel
• Maths and English GCSE Grade C or above, or equivalent

Desirable criteria: Financial-services administration exposure, process improvement, MI reporting, and experience handling escalations desirable. No specific pensions qualification needed.

For more information, please contact Tom Miller at Vargo Group on 07901913560 or email tom.miller@vargogroup.co.uk.

Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.

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