Job Description

Job title: Client Relationship Manager 

Salary: up to £37,000

Location: Peterborough, mostly remote

We’re looking for a dedicated Client Relationship Manager to be the main contact for our corporate clients, fostering strong relationships and ensuring client satisfaction.

Responsibilities:

- Serve as the primary contact for corporate clients, managing communication and addressing inquiries.

- Build and maintain relationships with key stakeholders within client organizations.

- Coordinate issue resolutions and service escalations, working with internal teams as needed.

- Monitor client satisfaction, gather feedback, and proactively improve service quality.

- Review and update Service Level Agreements (SLAs) annually and create new SLAs when necessary.

- Document and manage service changes, ensuring costs are communicated and agreed upon with clients.

- Lead service meetings per SLAs, tracking actions and follow-ups.

- Support onboarding of new clients to establish strong initial relationships.

Requirements:

- Strong communication skills, both written and verbal, with the ability to engage various stakeholders.

- Client-focused with a proactive, solution-oriented mindset.

- Ability to handle multiple relationships and tasks independently and as part of a team.

- Adaptable with a positive approach to client needs and challenges.

- Knowledge of savings and investment products is a plus.