Vargo Group Latest Vacancies

Client Relationship Manager

Peterborough, UK

Permanent

Full-time

Job ID:

35612

Published date:

19-09-2025

Summary

CLIENT SERVICE DELIVERY MANAGER

About the job

· Serving as the main point of contact responsible for the day-to-day relationship and service delivery to Quai’s Corporate Clients.

· 35 hours per week, Monday to Friday with flexible working hours.

· Based in Peterborough with a hybrid working approach.

Responsibilities

· Serve as the primary point of contact for the Corporate Clients, addressing inquiries, providing updates, and ensuring clear and effective communications throughout.

· Establish and maintain strong relationships with key stakeholders within the Corporate Client’s organisation.

· Develop a deep understanding of the Corporate Client’s business.

· Act as a primary point of the Corporate Client’s contact to coordinate resolution of service incidents and escalation of technical and operational issues.

· Collaborating with internal teams and stakeholders to ensure alignment of client needs and objectives. Acting as the ‘voice’ of the Corporate Client and challenging outcomes where necessary.

· Monitoring Corporate Client satisfaction levels, gathering feedback and taking proactive measures to ensure high levels of client service.

· Annual review of existing Corporate Client Service Level Agreements (SLAs) , ensuring any changes to the agreed services are updated, reviewed, and signed off by both internal and external stakeholders.

· Production of new Corporate Client SLAs, working with both internal and external stakeholders to obtain sign off.

· Documenting any changes requested by the Corporate Client to the agreed services and presenting them through the internal change control process, ensuring any costs are agreed with the Corporate Client and billed accordingly.

· Chairing regular service meetings in accordance with the SLA, ensuring actions are documented and working with internal and external stakeholders to complete any actions assigned to them.

· Ensuring appropriate oversight and governance meetings are conducted in accordance with the SLA; defining the agenda, chairing the meetings, documenting minutes and following up on actions.

· Participate in the new Corporate Client onboarding process to establish early relationships with the Corporate Client.

Skills

· Outgoing and personable with a proven ability to build strong relationships and trust.

· Excellent communication skills both written and verbal.

· Ability to manage discussions involving multiple stakeholders with varying degrees of seniority.

· Solution oriented.

· Ability to work under pressure when required, and the passion to go the extra mile when needed.

· Ability to manage multiple relationships simultaneously, working both independently and collaboratively as part of a team.

· A positive attitude and a flexible and adaptable approach to work.

· A good understanding of savings and investment products.

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Admin & Reporting Manager

Nottingham, England

Permanent

Full-time

Job ID:

35513

Published date:

15-08-2025

Summary

ADMIN & REPORTING MANAGER

(12-18 Month FTC – Maternity Cover)

Overall purpose of the job:

Reporting into the Director of Operations, this role will oversee and manage two Admin Team Leaders and their teams, as well as two further analysts. The successful candidate will have industry knowledge, be a natural role model and an experienced leader that is able to inspire their teams to deliver an outstanding service.

Main Activities & Responsibilities:

Responsible and accountable for two administration teams and two analysts that are responsible for carrying out all customer and IFA instructions relating to pensions and investments.
Carry out operational reporting to The Pensions Regulator, HMRC, clients, and IFAs.
Ensure that workloads across the teams are carried out accurately and within set deadlines, and service level agreements
Utilise available data in order to produce meaningful MI and statistics for Senior Management Team’s oversight as well as striving for continuous improvement on results
Develop talent to optimise skills through coaching, objective setting, and performance reviews, as well as encouraging further learning both internally and externally to drive continuous personal and professional growth
Promote a culture of high performance to deliver optimum success
Carry out regular reviews of processes in order to identify where efficiencies can be made to optimise asset utilisation
Ensure that new policies and changes to existing policies, procedures, and initiatives adhere to industry regulations and are rolled out to the team seamlessly
Business partner with other areas of the business to ensure that the teams are working collaboratively
Build relationships with new and existing IFAs/clients through regular engagement in person as well as all other forms of communication
Act as a point of escalation for internal and external stakeholders

Knowledge, Skills, and Personality:

A background in pension administration management is essential for this role coupled with experience of dealing with external clients and working to SLAs
Strong people management experience is essential and exposure to managing multiple teams/business areas is highly desirable
Logical problem solver
Excellent communication skills (verbal, written and presentational) across all business levels and with external clients
A natural influencer with coaching experience
Agile & dynamic with a positive attitude that filters down into the teams

Education, qualifications, and special training:

A qualification in pension administration is highly desirable

Location & Hours

Quai Digital (Intelligent Money), The Shire Hall, High Pavement, Nottingham, NG1 1HN

35 hours per week, Monday to Friday 9am to 5pm

Hybrid working is supported

Quai welcomes everyone and embraces diversity and equal opportunities for all. We're committed to creating an inclusive team with a variety of backgrounds, perspectives, and skills. We celebrate difference and encourage everyone to be themselves at work.

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